Helper Tops KLAS Category Ranking For The 2nd Year

Our Therapist Helper Software has earned a first place ranking in the 2007 KLAS Behavioral Health category. KLAS is an independent organization that objectively evaluates over 1,600 vendor products and services based on categories such as product quality, ease of use, customer service, and ongoing support.

This KLAS ranking was achieved during the process to adapt to the US government mandate of the National Provider Identifier (NPI) in May 2007. This affected the entire industry, creating challenges for both vendors and providers. Despite the significant disruption, an overwhelming number of Therapist Helper customers (90%) said they would still recommend the product to a colleague. This high level of customer satisfaction was recognized by KLAS in their product evaluation.

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FREE Training Classes

Are you having trouble with your Helper software? Or just need a refresher for yourself or a new colleague? I bet we have a class to help you! All of our customers with active maintenance agreements can attend all our online training classes as often as they want ─absolutely free. This is one valuable reason for keeping up your annual maintenance contract.

Visit our web site for the latest training class schedule and sign-up instructions – www.helper.com/training.htm

Did you know that along with unlimited access to online training classes, you also get the following benefits with a Helper maintenance contract?

•  On-going Technical Support with knowledgeable Helper staff via phone or email.

•  Ability to use our SecureConnect Services to send electronic claims for faster payment. Patient Statements and Electronic Remittance Advice are also available through SecureConnect.*

•  The latest updates of Helper software are available to you for download at no additional charge.

•  You will also receive the Helper newsletter with articles about new products and features, product technical tips and upcoming events.

For more information or to renew your Helper maintenance contract, call us at 800.343.5737 or email sales@helper.com.

*There are additional setup and transaction fees for SecureConnect Services. For more information call your Helper sales representative at 800.343.5737 or email sales@helper.com.

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Helper 7.4 Has Been Released

We have released the latest version of Helper software, version 7.4. All customers who have active maintenance are able to keep their software current at no extra cost when they upgrade from the website. Below are some highlights of this and some of the other enhancements in Helper 7.4:

•  Attachments: You can now add attachments to a patient's Facesheet. This is useful for storing things like scans of a patient's health card, driver's license or other relevant documents. All that is required is that you have the host application (Word, Adobe, Excel, etc) on your PC.

•  Ability to Set Library Records as Inactive: Records in the insurance companies, facilities, services, and referring physician libraries now can be set to inactive in Helper by selecting the “ Inactive” option at the bottom of the window. When a record is set as inactive, it is removed from any selection list without altering historical information containing those records.

•  Viewing Scheduled Appointments from Right-click Menu: All scheduled appointments for a patient can be viewed using the right-click menu in the patient list.

•  New Web Update Utility: In version 7.4, a new web update utility allows users to set the interval to automatically check if new versions of Helper are available over the Internet. This option is set in the Preferences screen and when enabled, Helper will check and install available updates when the application is opened.

Please review the release notes on our website for more detailed information on all the features related to this release - http://www.helper.com/documents/helper/helper_74_changes.pdf

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Helper User Group - APA 2008

We are planning a National Helper User Group Meeting. It will coincide with the APA convention in Boston next year (mid-August). Here is your opportunity to meet with other Helper users as well as our Helper staff to share product experiences, learn new features, provide input on future enhancements and network.

Stay tuned. There will be more information regarding our first Helper User Group meeting available early 2008.

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Helper Tech Tip
With Helper 7.4 you can now add attachments to a patient's Facesheet. To enable this feature, please go to set up in the main Helper screen (black circle).

From the drop down menu select multi user, this will display all the user names that have been added. Highlight the user name you wish to have the attachment option available (red circle ). Now click on edit (yellow circle). Next click on the tab that says ‘ACCESS TO SCREENS'. From the options below, click on the + symbol next to facesheet. Make sure the box next to Attachments is checked. ( blue circle). Now, just click save.

To use this feature and edit a patients facesheet, please follow the below instructions.

Click the radial button next to Attachments (blue circle), then click the Add button (red circle).

On this screen click the down arrow, to the right of Look in,(red arrow). This will allow you to search for the document you wish to attach to the facesheet. Once the document is displayed in the white box under the Look in option. Highlight the document and click open (blue arrow). This will then attach the document to the facesheet.

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