Customer Service Update

We know many of you had problems contacting us during all the recent NPI changes. This was a very difficult time for all of us in the industry. However, be assured that customer service has always been important to us and our focus remains the same...

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New Online Training Classes

We have expanded our online training class schedule. We now have a total of four classes to choose from. Whether you are new to Helper software and in need of some basic training or an experienced user interested in increasing your knowledge, we know that you will come away from our classes with valuable information that will help you utilize your software to its fullest potential. The link below will take you to our current training schedule.

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1985 called, it wants its paper claims back

Are you still printing, stuffing and mailing paper claims? Still waiting too many days to receive payments? Try SecureConnect Electronic Claims and get paid faster, with less frustration...

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Helper User Group

We are planning a National Helper User Group Meeting. It will coincide with the APA convention in Boston next year (mid-August). Here is your opportunity to meet with other Helper users as well as our Helper staff to share product experiences, learn new features, provide input on future enhancements and network.

Stay tuned. There will be more information regarding our first Helper User Group meeting available early 2008.

Helper 7.4 Coming Soon

We are planning to release Helper 7.4 in a few weeks.  We’re especially excited to announce the new Web Update Utility feature. One of the most common requests we receive is being able to notify customers whenever we create a new version of Helper so they can install it as soon as it’s released. Follow the link below to find out more...

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Helper Tech Tip
Helper is equipped with an Audit Log that tracks changes made within the program during the course of the day. This can be very useful in determining the causes of missing or incorrect data...

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SecureConnect Tech Tip  

It has been brought to our attention that some payers are not looking for the Supervising Provider information in the 2310E loop of the ANSI 837 file as dictated by the requirements. If you have a payer that requires the supervising provider’s information in the rendering provider’s loop here’s how to set it up...

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