Customer Service is our Priority

We know many of you had problems contacting us during all the recent NPI changes. This was a very difficult time for all of us in the industry. However, be assured that customer service has always been important to us and our focus remains the same.

Many of you may have already noticed, and we are pleased to tell you that our support response times have improved vastly.

In fact, surveys showed that in August and September our customer satisfaction was 92.5%. Our surveys also show that 95% of customers would recommend Helper software to their colleagues.

Helper software’s success is built on word of mouth. We appreciate your loyalty throughout the years. For those of you who have been with us for many years, you know there have been good times and bad and the good far out number the bad

We always welcome and value your feedback regarding our products and services. Many features and enhancements on our product schedule for the next year stem from comments and suggestions we’ve received from you.

Be on the look out for more exciting things to come, including the expanded on-line classes and our first annual Users Group meeting, mentioned in this newsletter.

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New Online Training Classes

We have expanded our online training class schedule. We now have a total of four classes to choose from. Whether you are new to Helper software and in need of some basic training or an experienced user interested in increasing your knowledge, we know that you will come away from our classes with valuable information that will help you utilize your software to its fullest potential. The link below will take you to our current training schedule.

view training schedule

1985 called, it wants its paper claims back

Are you still printing, stuffing and mailing paper claims? Still waiting too many days to receive payments? Try SecureConnect Electronic Claims and get paid faster, with less frustration.

Sign up for SecureConnect claims in the months of November or December and we will:

• Waive the standard enrollment free ($75 value)
• Give you free claims for the month of January 2008
• Offer you a free class on submitting claims using SecureConnect

What do you have to lose? If you are not happy with SecureConnect Claims, there are no recurring subscription fees, simply contact us and cancel by January 31, 2008.*

For more information or to sign up, contact our sales department at 800-343-5737 or sales@helper.com.

*Our free claims period begins on Jan 1 and ends on Jan 31. Claims submitted before or after this time frame will be charged $.27 cents per claim form plus $10 per provider.

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Helper User Group - APA 2008

We are planning a National Helper User Group Meeting. It will coincide with the APA convention in Boston next year (mid-August). Here is your opportunity to meet with other Helper users as well as our Helper staff to share product experiences, learn new features, provide input on future enhancements and network.

Stay tuned. There will be more information regarding our first Helper User Group meeting available early 2008.

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Helper 7.4 Coming Soon

Helper 7.4 is coming soon!
We are planning to release Helper 7.4 in a few weeks. Below is a list of some of the highlights:

Release Highlights:
• New Web Update Utility
• Auditing for the Code Update Utility
• Ability to Perform Bulk Updates for Facesheets
• EOB Printout from ERA Ledger
• New Columns in Patient List
• Ability to Set Library Records as Inactive
• You’ll be able to add attachments to the Patient Facesheet
• Ability to Edit or Delete Default ICD Descriptions
• Ability to View Appointments form the Patient List
• Transaction Ledger Changes
• Increased Length of Account Number field

We’re especially excited to announce the new Web Update Utility feature. One of the most common requests we receive is being able to notify customers whenever we create a new version of Helper so they can install it as soon as it’s released. This Web Update does that by allowing users to set the interval to automatically check if new versions of Helper are available over the Internet. This option is set in the Preferences screen. When enabled, Helper will automatically check and install available updates when the application is opened.

The other heavily requested item is the ability to set Library Records as Inactive. Records in the insurance companies, facilities, services/procedures, and referring physician libraries now can be set to inactive. When a record is set as inactive, it is removed from any selection list without altering historical information containing those records. This will allow you to manage your lists and help prevent the wrong selection when working with patient accounts.

Adding Attachments to the Patient Facesheet, keep copies of scanned insurance cards, authorizations or any other documents you choose to store with the patient record. As long as the host program is installed on your PC you will be able to view any attachments saved.

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Helper Tech Tip

Helper is equipped with an Audit Log that tracks changes made within the program during the course of the day. This can be very useful in determining the causes of missing or incorrect data. The Audit Log records all logins, (both successful and unsuccessful) all changes made to protected health information, and any reports that were run. If you are logged in as the administrator, you can view, print or archive these logs. To view the Audit Log from the top menu in Helper, select Utilities > Audit Log.

You can enter a date range in the “Display From and To” fields to view different time periods. You can also use the drop down arrows at the top of the column heading to narrow the information displayed by patient, login or type of information. You can also archive any information you see by date range. To do this you enter the date representing the newest Audit Log entry that you’d like to archive and click OK. All entries prior to the date are archived and removed from the audit file. Archived logs are available to view at any time by clicking on the “Archived Audit Log” tab.”

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SecureConnect Tech Tip

It has been brought to our attention that some payers are not looking for the Supervising Provider information in the 2310E loop of the ANSI 837 file as dictated by the requirements. If you have a payer that requires the supervising provider’s information in the rendering provider’s loop here’s how to set it up.

You still have to use the Supervisor the same, these steps are in addition to the normal process.

For the Rendering Provider or Therapist:
1. Enter the Supervisor’s taxonomy code as the default.
2. Under Claim Settings > Secondary Ids – enter an ID of REPLACE with an N5 qualifier.

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