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| | New! Helper News - click here for the latest issue of our newsletter |
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| | 1500 Claim Form Setup Video |
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| | Have questions about setting up Helper for the new 1500 Claim Form? With all the Payer changes from the NPI legacy/secondary ID numbers and qualifiers, not sure what you need or where to put the information in Helper? This video takes you through all the steps of setting up your libraries for generating and printing the new 1500 Claim Form. Click on the link to be taken to the login screen where all you will need is your account number and zip code to login and watch the video.  Watch video
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| | Useful Documents |
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| | Product Upgrades | |
| | Visit the download link for all Helper Software product updates. Helper 7.4 and SecureConnect 5.1 are now available! | | |
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| | Technical Support | |
| |  Helper customers:
Telephone Support: 781.937.0080
Support Email: http://support.helper.com
InfoScriber customers:
Telephone Support: 888.227.6130
Support Email: membersupport@infoscriber.com
Netsmart University customers:
Telephone Support: 888.249.1517 | |
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| | The Best Supported Software In The Healthcare Industry | |
| | Helper software is renowned as one of the most user friendly and best supported practice management programs in the industry. In fact, our customer support is one of the top reasons our customers tell us they continue to use and recommend Helper. Through the regular surveying of our customers on our support performance, we continue to strive to bring the best possible service to our customers. As you can see we are proud of the results. Over 93% of our customers say they would recommend Helper software Over 90% of support calls are answered in one minute or less and resolved in less than 5 minutes on the phone. | |
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| | Training Needs Designed for Every Budget | |
| | We feel that our great reputation comes from having a great team and by making Helper software easy to learn without requiring weeks of costly training. In addition to the robust self help features already contained in Helper software, we provide users a variety of supplemental training options including: | |
| | | Online training classes with a live instructor – You can log into these sessions and hear a live instructor provide software training. You will watch on your computer screen and listen in by telephone and can of couse ask the instructor questions.
The training schedule for online classes can be found here. | | |
| | In addition we offer more individualized training options: | | |
| | | One-on-One individual online training - In most cases our standard training that comes bundled with your Helper software is all you will need, however, if you want additional training, we can add it in hourly increments. Your Helper representative can assist you with more information. | | |
| | | On-site training – If requested, we will also provide on site training in your office. | | |
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| | Data Conversion Services | |
| | We also offer a full range of data conversion services. You can choose to migrate just your patient demographic data or a full set of data including tables such as insurance companies, referring providers, facilities, providers and startup patient balances. We will work with you to help you move your data from your old system to Helper so you can be productive with Helper as quickly as possible. The last and perhaps most important startup process focuses on ensuring your electronic transactions process works properly so your insurance payments continue flowing into your practice. We have extensive expertise in this area as our systems process over 7 million electronic claims per year and know that cash flow is the most important result of our Helper Software. | |
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| | Helper Software Documents |  | | |
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| | |  Helper Minimum System Requirements
Helper 73 Voice Recording Script - FAQs
Detailed Guide - Entering Legacy and Provider IDs
Quick Guide - Entering Legacy and Provider IDs Helper 7.4 Product Changes - An overview of the program changes in Helper v7.4 Helper 7.3 Product Changes - An overview of the program changes in Helper v7.3 Helper 7.2 Product Changes - An overview of the program changes in Helper v7.2 Helper 7.1 Product Changes - An overview of the program changes in Helper v7.1 Helper 7.0 Product Changes - An overview of the program changes in Helper v7.0 Helper 6.4 Product Changes - An overview of the program changes in Helper v6.4. Helper Quick Start Guide - An overview of how to install and quickly start using Helper. Helper Standard Installation Instructions - Instructions on how to install Helper in a non-networked environment. (Helper running on only one computer.) Helper Standard Upgrade Instructions - Instructions on how to upgrade Helper in a non-networked environment. (Helper running on only one computer.) Helper Network Installation Instructions - Instructions on how to install Helper in a networked environment. (Helper running on more than one computer.) Helper Network Upgrade Instructions - Instructions on how to install Helper in a networked environment. (Helper running on more than one computer.) Helper Web Installation Instructions - This document answers frequently asked questions about how to download and install Helper from the Internet. Migrating to a Client-Server Network -FAQ's about migrating to client-server network from a peer-to-peer network. Peer-to-peer networks are not supported for Helper v6.2 and higher. Helper Backup & Restore Instructions - An overview of how to backup Helper. Helper Technical Support Agreement. Helper Statement of Version Support. Helper ODBC Instructions
System Support Agreement
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| |  | SecureConnect Documents |
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SecureConnect v5.1.1 Release Notes - an overview of the program changes in SecureConnect v5.1.0
SecureConnect v5.0.1 Release Notes - an overview of the program changes in SecureConnect v5.0.1 SecureConnect Quick Start Guide - An overview of how to install and use SecureConnect. SecureConnect Backup Instructions - An overview of how to backup SecureConnect. SecureConnect Data Integrity Instructions - An overview of how to use SecureConnect's Data Integrity Check. Filling out ValueOptions Registration Forms Setting up Claim Submission to ValueOptions Behavioral Health Setting up Multiple ValueOptions Vendor Numbers ValueOptions Account Request Form ValueOptions Intermediary Authorization Form Instructions for setting up Magellan electronic claims SecureConnect Sign Up & Agreement SecureConnect ERA Provider Setup Form Using ERA with Helper 7.2 Claim Adjustment Codes - An overview of how to enter Claim Adjustment Codes required for sending electronic secondary claims. | |
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| | | Therapist Traveler Documents |
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| | | Therapist Traveler Version 2 Quick Start Guide - An overview of how to install and use Therapist Traveler version 2. | | |
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| | | TheraScribe Documents |
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| | | Helper - TheraScribe Bridge Documentation - An overview of how to use the Helper - TheraScribe Bridge. | | |
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| | Statement of Version Support |
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| | In an ongoing effort to provide high-quality customer support, Nightingale periodically sunsets (also known as retiring) older versions of Therapist Helper, discontinuing live support and most business services for those versions. Sunsetting older versions of Therapist Helper allows us to focus our resources on supporting more current products, which are used by the vast majority of Therapist Helper customers. The result is a better customer experience for Therapist Helper users.
As part of this sunset, we will discontinue live support for Therapist Helper versions prior to Version 6.3, effective September 1, 2006. If you have a current support contract and are on a version of Therapist Helper prior to 6.3, please upgrade prior to the date above in order to maintain your eligibility for live support. | |
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