News December 20, 2018

December 20, 2018

+Helper Expedite! Credit Card Processing - Setup for free through December 31st

December is your last chance to sign up for Expedite! without a setup fee. Starting January 1st, 2019, we will begin charging new Expedite! customers a one-time $250 charge to have access to the credit card features in Helper. If you are already processing transactions on Expedite! this will not apply to you. To get signed up today, please visit this website or call Brian at 877-948-9733.

+myHelper Update (our web-based cloud solution)

In an effort to keep the communication lines open, we will document progress toward the launch of myHelper here.

For an updated preview of myHelper, enter the Support site and view the video! Once you enter your credentials, find "myHelper Demonstration" link under Videos for Assurance Support Customers.

We will be taking down the myHelper User Acceptance Testing environment for system updates on Friday, December 21st at 5:00pm Central Time. It will be back available by Monday morning (12/24). Additionally, we have identified some coding updates needed for 837 and 277 messaging to allow for greater accuracy for claims status updates. Those have been assigned and should be completed within the next week.

If you have new feature ideas or questions about myHelper, please send a message to:

+Helper HIE - North Carolina Health Information Exchange Authority

Several of you have been inquiring about the NCHIE communications and we want to reach out to everyone who might be impacted. If you are a provider that accepts payments from North Carolina Medicaid or from other North Carolina-sponsored health care funds, this message applies to you. Netsmart is currently connected to the NCHIE and the Helper team will be leveraging the work done to allow our Helper customers meet the compliance requirements. Please reach out to with the subject line NCHIE to sign up for further communication on this topic.

+Helper Survey - ClaimsConnect

We take great pride in the stability and value that ClaimsConnect and our partners at Pulse provide. As we starting planning 2019, we wanted to know how we can make your ClaimsConnect experience even better. As we meet with the Pulse team to work on a roadmap for 2019, please take this 1-question survey to let us know what innovations would improve ClaimsConnect for you.

Take the survey here.

+Helper Support Holidays

The Support line will be closed the following days between now and New Year's Day:
Monday, December 24 - Tuesday, December 25
Monday, December 31 - Tuesday, January 1