News January 31, 2019

January 31, 2019

+myHelper Update (our web-based cloud solution)

In an effort to keep the communication lines open, we will document progress toward the launch of myHelper here.

For an updated preview of myHelper, enter the Support site and view the video! Once you enter your credentials, find "myHelper Demonstration" link under Videos for Assurance Support Customers.

Discussions are ramping up regarding a patient portal which will give us more clarity around features and when that will be available in the future.

If you have new feature ideas or questions about myHelper, please send a message to:

+Helper Health Information Exchange (HIE) - North Carolina

Development is under way on the NCHIE connection. We plan to start testing as soon as next week and will give more detailed communication out to those who have signed up for our notification list.

If you are a provider that accepts payments from North Carolina Medicaid or from another state-sponsored health care fund, this message applies to you. The Helper team will be leveraging the work Netsmart has already completed at the NCHIEA to allow our Helper customers meet the compliance requirements. Please reach out to with the subject line NCHIE to sign up for further communication on this topic.

+Helper Billing Services

Over the past 6 months, we have seen our Billing Service client list double! Who should consider using Helper for Billing Services? You should if you:
- recently lost your billing expert
- are doing your own billing and you'd like to stop
- are doing your own billing and don't follow up on secondary claims
- are doing your own billing and your claims are expiring

Our rate structure reflects the money you collect not just what we bill for you. Call into the Support line (800-343-5737) and ask for David to help you compare what we have to offer with any other options you are considering. If you give us a few minutes we can help you feel more comfortable about this important business decision. release

We have identified some revisions to the website launch and the web development team is working through our recommendations. We are still on target to release the new and improved very soon.

+Helper Football Showdown - To the Victor go the Spoils

Congratulations are in order for the team that we can't seem to get enough of...the New England Patriots! For the Kansas City fans to pay off our wager, we chose to sing something most everyone would recognize as the Boston theme song. By now, we know all the Patriots names very well!