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Technical Support

 
 

Telephone Support: 800-343-5737
Support Email: http://support.helper.com
Additional Support: Select this only if requested by a support representative
Support Upload Assistant: Select this only if requested by a support representative

 
     
 

Save time with Online Assistance®

 
 

We know your time is valuable. That's why we're pleased to provide Helper Assurance Plan members with Online Assistance. With your permission, Helper Customer Support experts connect to your computer to see exactly what you see, diagnose the problem, provide you with the help you need, and get you back to your practice quickly. Online Assistance cuts call times in half! Look for more support resources in the future.

 
     
   Useful Documents  
   
     
   1500 Claim Form Setup Video  
 

Have questions about setting up Helper for the new 1500 Claim Form? With all the Payer changes from the NPI legacy/secondary ID numbers and qualifiers, not sure what you need or where to put the information in Helper? This video takes you through all the steps of setting up your libraries for generating and printing the new 1500 Claim Form.

Click on the link to be taken to the login screen where all you will need is your account number and zip code to login and watch the video. Watch video


 
   Data Conversion Services  
 

We also offer a full range of data conversion services.  You can choose to migrate just your patient demographic data or a full set of data including tables such as insurance companies, referring providers, facilities, providers and startup patient balances.  We will work with you to help you move your data from your old system to Helper so you can be productive with Helper as quickly as possible. 

The last and perhaps most important startup process focuses on ensuring your electronic transactions process works properly so your insurance payments continue flowing into your practice.  We have extensive expertise in this area as our systems process over 7 million electronic claims per year and know that cash flow is the most important result of our Helper Software. 

 
   
 
Helper Software Documents
 
       
 

Helper Minimum System Requirements

Setup CMS-1500 (02/12) Claim Form

Helper 8.1 Product Changes - An overview of the program changes in Helper v8.1

Change Procedure Default for Multiple Facesheets

Helper 8.0 Product Changes - An overview of the program changes in Helper v8.0

Helper 7.6.4 Product Changes - An overview of the program changes in Helper v7.6.4

Helper Quick Start Guide - An overview of how to install and quickly start using Helper.

Helper Standard Installation Instructions - Instructions on how to install Helper in a non-networked environment. (Helper running on only one computer.)

Helper Standard Upgrade Instructions - Instructions on how to upgrade Helper in a non-networked environment. (Helper running on only one computer.)

Helper Network Installation Instructions - Instructions on how to install Helper in a networked environment. (Helper running on more than one computer.)

Helper Network Upgrade Instructions - Instructions on how to install Helper in a networked environment. (Helper running on more than one computer.)

Helper Web Installation Instructions - This document answers frequently asked questions about how to download and install Helper from the Internet.

Helper Backup & Restore Instructions - An overview of how to backup Helper.

Configuring Helper for InfoScriber - Setup Helper to automatically send changes made in Helper to InfoScriber.

Configuring Helper for credit card processing - Setup Helper to process credit cards.

Change Insurance Company Payer IDs

Helper Technical Support Agreement

Helper ODBC Instructions

   
     
 
ClaimsConnect Documents (formerly named SecureConnect)
 
     
 

ClaimsConnect Quick Start Guide - An overview of how to install and use ClaimsConnect.

ClaimsConnect Data Integrity Instructions - An overview of how to use ClaimsConnect's Data Integrity Check.

Filling out ValueOptions Registration Forms

Setting up Claim Submission to ValueOptions Behavioral Health

Setting up Multiple ValueOptions Vendor Numbers

ValueOptions Account Request Form

ValueOptions Intermediary Authorization Form

Instructions for setting up Magellan electronic claims

ClaimsConnect Sign Up & Agreement

ClaimsConnect New Payer Setup Form

ClaimsConnect New Provider Setup Form

ClaimsConnect Tax Id/SSN Setup or Change Form

ClaimsConnect ERA Provider Setup Form

Using ERA with Helper

Claim Adjustment Codes - An overview of how to enter Claim Adjustment Codes required for sending electronic secondary claims.

 
     
 
Statement of Version Support
 
     
 

In an ongoing effort to provide high-quality customer support, Netsmart Technologies periodically sunsets (also known as retiring) older versions of Therapist Helper, discontinuing live support and most business services for those versions. Sunsetting older versions of Therapist Helper enables us to focus resources on supporting more current versions of Helper, which are used by the vast majority of customers.

Live support for Therapist Helper versions prior to Version 7.4 was discontinued effective March 1, 2010. If you have a current support contract and are on a version of Therapist Helper prior to 7.4, please upgrade in order to maintain your eligibility for live support.