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Technical Support

Telephone Support: 800-343-5737
Submit a Support Inquiry Online: http://support.helper.com
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ICD-10 Get-Started Resources

Save time with Online Assistance®

We know your time is valuable. That's why we're pleased to provide Helper Assurance Plan members with Online Assistance. With your permission, Helper Customer Support experts connect to your computer to see exactly what you see, diagnose the problem, provide you with the help you need, and get you back to your practice quickly. Online Assistance cuts call times in half! Look for more support resources in the future.

Helper Software Documents

Setting Up and Using HELPER

Minimum System Requirements

Using Helper Software on an Apple / Mac Computer

Helper 9 Installation Instructions - An overview of how to install and quickly start using Helper. New

Helper 9.4 Features - An overview of new features in v9.4 New

Helper Hot Keys New

Helper 9.1 Setting Up Features - How to set up Calendar Exporting and Appointment Reminder.

9.1 Changes - An overview of the program changes in Helper v9.1

9.0 Changes - An overview of the program changes in Helper v9.0

Diagnosis Codes in Helper v9.0+ - Instructions on how to use diagnosis codes in Helper v9.0 and later

Backup & Restore Instructions - An overview of how to backup Helper.

Using ERAs with Helper - Instructions on setting up and processing ERAs in Helper.

Using Helper with Windows 10

Change Procedure Default for Multiple Facesheets

Change Insurance Company Payer IDs

ODBC Instructions

Technical Support Agreement

Credit Card Update

Billing with PQRS Codes

Billing with PQRS Codes

Workers Compensation Claims Process New

ClaimsConnect Documents

Tricare East Enrollment Information

ClaimsConnect Quick Start Guide - An overview of how to install and use ClaimsConnect.

ClaimsConnect Enrollment Process

Common Claim Rejection Reasons and How to Solve Them Common Claim Rejection Reasons and How to Solve Them - July 2015 Edition

ClaimsConnect Data Integrity Instructions - An overview of how to use ClaimsConnect's Data Integrity Check.

Filling out ValueOptions Registration Forms

Setting up Claim Submission to ValueOptions Behavioral Health

Setting up Multiple ValueOptions Vendor Numbers

ValueOptions Account Request Form

ValueOptions Intermediary Authorization Form

Instructions for setting up Magellan electronic claims

ClaimsConnect Sign Up & Agreement

ClaimsConnect New Payer Setup Form

ClaimsConnect New Provider Setup Form

ClaimsConnect Tax Id/SSN Setup or Change Form

ClaimsConnect ERA Provider Setup Form

Unable to Connect to Data Center

Claim Adjustment Codes - An overview of how to enter Claim Adjustment Codes required for sending electronic secondary claims.

ClaimsConnect Cancellation Form

ClaimsConnect Reactivation Form

Training Videos

Data Conversion Services

We also offer a full range of data conversion services.  You can choose to migrate just your patient demographic data or a full set of data including tables such as insurance companies, referring providers, facilities, providers and startup patient balances.  We will work with you to help you move your data from your old system to Helper so you can be productive with Helper as quickly as possible. 

The last and perhaps most important startup process focuses on ensuring your electronic transactions process works properly so your insurance payments continue flowing into your practice.  We have extensive expertise in this area as our systems process over 7 million electronic claims per year and know that cash flow is the most important result of our Helper Software. 

Statement of Version Support

In an ongoing effort to provide high-quality customer support, Netsmart Technologies periodically sunsets (also known as retiring) older versions of Therapist Helper, discontinuing live support and most business services for those versions. Sunsetting older versions of Therapist Helper enables us to focus resources on supporting more current versions of Helper, which are used by the vast majority of customers.

Live support for Therapist Helper versions prior to Version 9.3 was discontinued effective April 18th, 2018. If you have a current support contract and are on a version of Therapist Helper prior to 9.3, please upgrade in order to maintain your eligibility for live support.