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The Best Supported Software In The Healthcare
Industry |
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Helper software is renowned as one of
the most user friendly and best supported practice management programs in the
industry. In fact, our customer support is one of the top
reasons our customers tell us they continue to use and recommend
Helper. Through the regular surveying of our customers on
our support performance, we continue to strive to bring the best
possible service to our customers. As you can see we are proud of
the results.
 Over 95% of our customers say they would recommend
Helper software
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Technical Support |
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Telephone Support: 781.937.0080
Support Email: http://support.helper.com
Additional Support: Select this only if requested by a support representative
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 Save time with Online Assistance®
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We know your time is valuable. That’s why we’re pleased to provide Helper Assurance Plan members with Online Assistance. With your permission, Helper Customer Support experts connect to your computer to see exactly what you see, diagnose the problem, provide you with the help you need, and get you back to your practice quickly. Online Assistance cuts call times in half! Look for more support resources in the future. |
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Useful Documents |
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1500 Claim Form Setup Video |
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Have questions about setting up Helper for the new 1500 Claim
Form? With all the Payer changes from the NPI legacy/secondary ID
numbers and qualifiers, not sure what you need or where to put
the information in Helper? This video takes you through all the
steps of setting up your libraries for generating and printing
the new 1500 Claim Form.
Click on the link to be taken to the login screen where all
you will need is your account number and zip code to login and
watch the video.
 Watch video
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Data Conversion Services |
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We also offer a full range of data
conversion services. You can choose to migrate just your
patient demographic data or a full set of data including tables
such as insurance companies, referring providers, facilities,
providers and startup patient balances. We will work with
you to help you move your data from your old system to Helper so
you can be productive with Helper as quickly as
possible.
The last and perhaps most important startup process focuses on
ensuring your electronic transactions process works properly so
your insurance payments continue flowing into your
practice. We have extensive expertise in this area as our
systems process over 7 million electronic claims per year and
know that cash flow is the most important result of our Helper
Software. |
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Helper Software Documents |
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 Helper Minimum System
Requirements
Helper 7.6 Product Changes - An overview
of the program changes in Helper v7.6
Helper 7.5 Product Changes - An overview
of the program changes in Helper v7.5
Helper Quick Start Guide - An overview of how to
install and quickly start using Helper.
Helper Standard Installation Instructions
- Instructions on how to install Helper in a non-networked
environment. (Helper running on only one computer.)
Helper Standard Upgrade
Instructions - Instructions on how to upgrade Helper in a
non-networked environment. (Helper running on only one
computer.)
Helper Network Installation Instructions
- Instructions on how to install Helper in a networked
environment. (Helper running on more than one computer.)
Helper Network Upgrade
Instructions - Instructions on how to install Helper in a
networked environment. (Helper running on more than one
computer.)
Helper Web Installation Instructions -
This document answers frequently asked questions about how to
download and install Helper from the Internet.
Helper Backup & Restore Instructions
- An overview of how to backup Helper.
Configuring Helper for InfoScriber
- Setup Helper to automatically send changes made in Helper to InfoScriber.
Configuring Helper for credit card processing
- Setup Helper to process credit cards.
Helper Technical Support Agreement
Helper ODBC Instructions |
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ClaimsConnect
Documents (formerly named SecureConnect) |
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ClaimsConnect Quick Start Guide - An
overview of how to install and use ClaimsConnect.
ClaimsConnect Data Integrity Instructions
- An overview of how to use ClaimsConnect's Data Integrity
Check.
Filling out ValueOptions Registration
Forms
Setting up Claim Submission to
ValueOptions Behavioral Health
Setting up Multiple ValueOptions Vendor
Numbers
ValueOptions Account Request Form
ValueOptions Intermediary Authorization
Form
Instructions for setting up Magellan
electronic claims
ClaimsConnect Sign Up &
Agreement
ClaimsConnect ERA Provider Setup Form
Using ERA with Helper
Claim Adjustment Codes - An overview of
how to enter Claim Adjustment Codes required for sending
electronic secondary claims. |
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Therapist
Traveler Documents |
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Therapist Traveler Version 2 Quick Start
Guide - An overview of how to install and use Therapist
Traveler version 2. |
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TheraScribe
Documents |
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Helper - TheraScribe Bridge Documentation
- An overview of how to use the Helper - TheraScribe Bridge. |
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Statement of Version Support |
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In an ongoing effort to provide high-quality customer support,
Netsmart Technologies periodically sunsets (also known as
retiring) older versions of Therapist Helper, discontinuing live
support and most business services for those versions. Sunsetting
older versions of Therapist Helper enables us to focus resources
on supporting more current versions of Helper, which are used by
the vast majority of customers.
Live support for Therapist Helper versions prior to Version 7.3
was discontinued effective April 1, 2007. If you
have a current support contract and are on a version of Therapist
Helper prior to 7.3, please upgrade in order to maintain your
eligibility for live support.
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